With a commercial loan from a bank or credit union here you'd be required to maintain a Minimum DSCR (Debt Service Coverage Ratio).Let's say the bank tells you that you must maintain a 1.30x DSCR, not uncommon for a small multifamily loan like this.

After receiving the notification of change in servicer, the borrower called with a desire to stay and reinstate.

Feedback on customer service, transaction efficiency, fees (disclosed and surprise) would be appreciated.

Our agreements at Better Coast leverage volume to get great prices and service.

Robert,Thank you for your service! 

I don’t get anything out of it but at least he might know I appreciate his service. 

I just consider it part of the service.

If you rush to provide the service, there's a better chance of biting off more than you can chew.

Is there a pay service to find the right lenders?

I grew up in the area (Maryland) and attended school in state before moving up to NYC and then SF for work in professional services (consulting, strategy) and technology.