Here is how they are doing it:They look through the public records to find non-owner occupantsUsing skip trace or entity reporting information they find a good contact (i.e. your phone number)They hire a virtual agent (usually someone in Asia) to call you using a scriptAll of this costs them next to nothing to do, so unfortunately, is likely to continue. 

You can always communicate with cleaner each time on guest check out for conditions of place at the beginning so that the cleaner know your expectation. 

They see it when they get home and because of my communication with them they know it is comming.

It wasn't because I was lazy but because I couldn't answer the questions proficiently.As with any relationship, if both parties can communicate their needs and wants effectively,then everyone can win.

For FNMA loans they are virtually universally sold off in pools and there is a servicer assigned.

Your servicer can contact them, they just don't want to I'd say, communication is difficult, they have disclosures, must log the account, record telephone calls, provide a follow up report and retain these records, it's a pain and probably won't yield anything for them considering the risks they take in going further.

Am planning to invest in real estate, so would also have expertise in that areaWould prefer in area, but am open to out of State as long as there is good communication. many thanks in advance for any advice!!

I don't believe BP is the place for such discussions however I include because an important element of selling is mindset.I believe another element foundation related to buying/selling real estate and related services is understanding how to communicate with people.

.- and this was at the time of transitioning to a new property manager, so things were in flux because of the last property manager's lack of communication...#2 received a large inheritance.  

It is  important for the broker and the 1031 company to be in communication with the client all through the process so that everyone understands timelines and objectives.