Your PMC is recommending the path of least resistance, because mold claims could be VERY expensive.Also, many insurance companies will NOT cover mold issues.So, call your insurance agent and see if this will be covered or not.At the same time, direct your PMC to get a professional mold test done to determine if there actually is a problem or the tenant is mistaken or exaggerating. 

@Tarik Kafel recommend checking NARM.com for professional and licensed PMCs.Also, here's our copy & paste advice:Encourage you to learn from the mistakes of others - by reading posts here on BiggerPockets about owners not having their expectations met by their current Property Management Company.

Good luck on your journey and feel free to reach out if you ever need any guidance or advice.

Yeah he is old school, but he’s done well for himself sticking to his gut feelings.

One is having the tax status of qualified real estate professional, which basically means that your primary job is on real estate.

You should contact your attorney and/or tax professional to obtain advice with respect to any particular issue or problem.

Also find out if they have a move out list for you to check and what the expectations are (ie I expect any carpet to be professionally cleaned and want a receipt, over is cleaned, if you had a pet any poop in the yard to be picked up, etc).  

But the reviews of the all the top home warranty companies don't give a good feeling about the practicality of using one including poor service, delayed appointments, multiple visits to fix an issue, keep patching the appliances and systems instead of replacing, offering low replacement costs if they decide to replace, not to mention the tenant frustrations because of these issues.

It's just that I prefer to make decisions on facts rather than feelings. 

Did you work with any real estate professionals (agents, lenders, etc.) that you'd recommend to others?