There are other unique ways we will be working with labor and the business model to provide an efficient set of systems but thats not necessary to talk about right now. 

I went through multiple approval processes with big banks, but ultimately, I needed the flexibility of a small, local, entrepreneur focused bank that was willing to work within the limitations of our unique structure (our project LLC has two Managing Member LLCs and one individual as the "Owners").

The underwriter was working on a large scale product that was unique to the market place. 

Interestingly enough, they claim to be endorsed or connected in some way to BP (see image), if that's the same BP.Here's what they proclaim on their site (I tried to post the actual website link but BP wouldn't let it post):********************************************Here at Oracle Loans we offer a unique solution for real estate investors seeking financing without the hassle and uncertainty of traditional lending.

In the meantime what do I do about this tenant and unique situation?

Are any services unique or are you for the most part just better than the competitors? 

@Bob ZhangYour experience in the Austin market thus far is nothing unique.

you have a unique situation and are hands on.. the average hands off or out of state investor.. turn over kills them.. its rarely less than 1k to turn over a unit.. they have usually about 1 month vacancy ( getting the unit ready for new tenant) and they have a 1 month lease up fee ( sometimes less but one month is common) so turnover in a given year takes up about 30k of their gross revenue for that year.. that's why folks say turn over kills cash flow because for the owner that does not self manage or do what you do which is run a quasi boarding house.. it does affect cash flow negatively..

Our situation is a bit unique in that my husband is a professor so we get a great housing program from the university he works at. 

The Erentspayment problem is a very unique situation, but has happened before.