Abby - do yourself a favor and hire a good property manager that can communicate with tenants on your behalf. 

The seller did not have good communication skills.

You own a rental unit, not a free storage unit.Just make sure that you document all communications with the tenants.

Once both are established with dependable accounts, money transfers in two to three days maximum (unlike some other rent collection software).Communication through the app is logged, so your tenant messages and your messages are logged.

I look at guarantees  they may offer, lease up fees, if they charge each time there is a maintenance call, how they communicate, programs they use etc. 

The tenant has been a good tenant and we communicate well so far.  

Because we communicate with the tenants, and generally speaking ,most people want to do the right thing on their own. 

The seller has not had any recent communication with the tenant since they have basically gone dark.

Alex was honest, patient, and even suggested not purchasing properties that didn’t fit my investment goals that I had communicated to him and this to me helped me to discern his level of integrity.

First off, how long have they been your tenants, are they good rent payers, did they come to you with the landlord first in order to communicate that there will be difficulty paying rent because they’re not bringing in revenue?