We have refused to respond to her and have had the PM step in and make it very clear who she is supposed to interact with and how she is supposed to make payments. 

What elements make income properties profitable?

What type of interaction do you want with your tenants? 

Maybe an element. 

It really allowed me to feel in control during my next interaction with the tenants.

Your returns will be driven a lot more by how you interact with and guide your PM to make sure your business plan is carried out. 

I’ve been a hairdresser for 20 years and land-lording is definitely going to be a different kind of human interaction no doubt!

I would weigh the absence of this information with the Husbands records, and use your judgement about the character of the couple, based on your interactions.

@Zach Lemaster   is quite active on the BP   my interactions with him have always been very professional 

Unfortunately, we can't really speak to the accuracy of the "link" you referred to, nor are we in a good position to advise as to any risks you might be taking buying in that exact neighborhood.A good, local, Property Manager that you TRUST will be a key element to success.