Even personally holding the discussions with the tenants potentially damages YOUR outcome.Landlord Representation in SF

I am currently not in the US and won't be able to see the house in person.

He doesn't want the hassle of doing that anymore, but selling his property will be a challenge.

Quote from @David Eyal: This is actually very simple: don't get involved in personal issues.You offer them a renewal.

This can make it challenging to achieve strong cash flow.

I just recently started listening to BP Pod Casts and just listened to the 90 Day Challenge just recently.

Dealing with a tenant who isn't paying rent can be stressful, but it's a challenge many landlords face. 

If they charge you when you bring in the repair person, that seems wrong. 

Orlando is one of the most hot market in real estate, so finding the right property management company that handle your property in the most professional manner possible in all aspects is really challenging. you want a company that specializes at residential real estate either multi or single family and most likely serving the area that you are investing in. 

Unnamed person may not be held legally or financially liable for damages and/or unpaid rent in landlord/tenant court.