I used to ask the customer to provide me with a SOW.

It go with this provider until and unless resounding evidence of quality and customer service.

There are several buildings for sale near me that could house 5 to 6 private offices.  

When deciding between them, look for flexible memberships, no high-volume minimum, and customer service to help walk you through the process.

Is it segregated (only my funds in the account)- do you have an attorney on staff that reviews exchange docs and keeps them current - what is the typical time for your staff to complete an exchange ( you want to get a feel for if they are understaffed and can they get the work done on your time frame)- how many exchanges do you do a month- what is your errors and omissions insurance through, can I get a copy- what is the amount of your fidelity bond - for each occurrence- what protections are in place to prevent wire fraud- will my funds be used by the company for outside investments (goes back to the type of account funds are held in)- who will be my contact during the exchange (goes to customer service, you want one contact who you can reach by telephone)Investors should keep in mind that it is their money they are placing with a QI to hold for a short period of time and be sure they feel comfortable with the company they choose to perform this role. 

I would recommend a custom term that is about 18 months. 

Quote from @Jay Hinrichs: Bruce there is also that famous case in San Fran  in the Seacliff area of 5 to 30 mil homes and someone bought their right of way on a small private street and were trying to block them off and then of course sell it back to these folks.

I'm currently waiting for a response from customer support.

I’ve been at this game for two decades, and I’ve found that every deal is a bit like brewing a custom cup of coffee.. you tweak the beans, the grind, and the brew time until it’s just right.

I owe roughly $75K.I found an off-market, 6 unit deal that is owned by a customer of mine i'm interested in purchasing.