What infrastructure has to be in place to prevent the client from dealing exclusively with the partnering firm once they begin communicating.

I promise it beats trusting social media gods.Investor list nurturing requires consistent communication.

Just like any other relationship, communication is key. 

Relationships and communication is huge and that's what we try to focus on.

I would be focusing on cleaning up bookkeeping, communication portal with client, vendor list management, payment processing, etc. 

Even local title companies are turning down business for land sale without a very clear and open communication of all parties.  

Will just help you out as you shop around.Final note: if you liked working with this PM (other than the lack of communication on maintenance), maybe ask them for quarterly pics/etc of different parts of the property in order to find a solution to this issue for the future.

Common complaints I hear is timeliness of communication, but it doesn't seem to be from everyone.

We've had to keep extending closing for weeks because his communication is almost non-existent.

If the tenants pay rent on time, communication is good, and the property isn't torn up offer the MTM rent and keep the boat sailing.