But, in a more complicated transaction where issues arises, they serve as another line of communication, less formal than going through the attorneys. 

My ultimate goal is to buy and hold multi family properties, shooting for no less than a 3 plex and no more than a 4 plex to simplify the loan process, and eventually max out the amount of mortgages I can take on. this intro is really just to say hello, and to hopefully establish communication with others in my community!

She found the property by communicating and asking about bank owned properties with her local lender.

Exit strategy is when the property is sold for everyone hopefully at a profitAt the refi folks like to get some or all of their initial capital back...but they still own the same percentage of the asset.

They just charge us on the monthly statement without advanced notification and communication.

The price request was sent weeks ago and ive received no communication back from them.

What is great about that is it communicates that this asset as is isn't worth many people buying. 

I'll need to obtain clarification.I am a note investor, and only reach the point I am now, when the borrower either doesn't communicate or doesn't keep their promise on the monthly payments.   

If they've already started the legal process then call your insurance and stop any communication with anyone else.

Then you BRRRR and get most or all of your money out.