If you had no knowledge and they broke the lease I'd issue a notice of non renewal, but give them the option to remove the cats.

Insurance is definitely an issue there, and will continue to be.

Additionally, most servicers will provide the tax documents needed at end of year (1099-INT, 1098-INT) and can also issue notices of NSF, late payments and support delinquency /default.

I self manage my few properties and have not had any issues at all with the City of Indianapolis. 

 My concern regarding an ongoing issue with my Stessa account.

Despite the program's claims of providing exceptional training and support, my experience with Kristin has been far from satisfactory.First and foremost, I find it necessary to address the issue of non-payment.

If you do most things right, most issues are mitigated and it's not too bad, but there's no guarantees.

The issues really happen when it's just R.E. agents begging for some $, pitching "I can do that too" and in reality there in breach of NAR codes because they don't have proficiency and expertise in it what so ever.

Clearly, shes not happy and an unhappy tenant usually results in more issues down the road, and you can bet they'll be expensive issues. 

They seem to have a good team but this is something not thought out it seems , in their support I do have DSTs which have had the same issue and have not been making payments.