Whether it be blogging on a regular basis, cold calling, and/or preparing an array of marketing materials, staying on-top of these task and maintaining high output is vital for a few obvious reasons.

Sourcing insurance and handling claims Legal suits such as ADA, slip and fall, environmental, etc. 

Believe it or not I have read where the wrong checkbook was used for an incorrect apartment building, investor claimed he cleaned it all up by keeping the street names for all record keeping purposes.

Insurance company on past claimed damages.Permit completeness.Prelim Title.Search in local paper about that property.

What I do not want is a tenant who wants compensation for their inconvenience or any other expense they may claim they are incurring and that they want me to pay.  

They know the longer they are in existence the higher their cap ex estimate number will become, but they still estimate based on their past actuals knowing it is under estimating the life time cap ex (and yet I still claim they are one of the more reputable in part because they are honest about how they derive their maintenance/cap ex numbers and if you ask they will admit that long-term it is under estimating the real cost). 

However beware he could dispute it and you could find your in small claims court.

I dont' know that I would make it a regular thing that they come to expect but it shows some good faith on your part.

It's those maniacs that buy homes cash via quit claim deed off of craigslist that really get screwed.Make sure your property manager is a licensed real estate brokerage.Understand you can not eliminate all risk, only mitigate it.

Do a regular follow up with the tenant - may be conference call with owner and tenant once a yearIs it fair to ask these items added to agreement?