So, I just started listening to the podcasts BiggerPockets and Real Estate Rookies to and from work and any time I am in the car.

I have been watching bigger pockets on youtube and listening to the real estate rookie podcast.

For a tenant that takes good care of the property, is respectful to you, and pays rent on time I tend to be pretty flexible.I also recommend getting Brandon & Heather Turner’s book on managing rental properties, listening to podcasts /watching YouTube videos on the topic, and building a reference library of books and CD’s so you will be well informed and prepared to manage your property and your tenants.Hope this helps,Ken :)

There are numerous methods and ideas on how to go about the actual letter which I recommend watching/listening to some BP material to see what works for you.

I picked up Brandon Turner's "Rental Property Investing" and additionally started listening to the bigger pockets podcast.  

After you listen to the VM decide what the reply time should be, is it urgent or are they venting?  

I started my RE journey earlier and I've been listening to the BP Rookie podcast religiously (as well as started reading Rich Dad Poor Dad).

@BrandonTurner it is so hard to write while I listen to your audio books while driving.

Sometimes people just want you to listen.

New development is my dad's and I's Bread and butter, we can build for supper cheap and really fast with numerous projects to prove it.