So during the option period and i am collecting rents from both units, I'm pretty much a landlord because utilities will have to stay in my name because the duplex has one electrical service and heating boiler.  

They sell convenience in a service-based industry.

If you can prove yourself useful, there are agents that will be happy to take your free services and let you watch them work.

That's because my cash flow goal is after ALL expenses, including a realistic vacancy, PM whether I use one or not, allowance for repairs and capex, and debt service, etc.

I am a Veteran myself, thank you for your service.

Randy I'd say it's some poor customer service on their part by not keeping you in the loop however I don't see a negligence case here.1.

The plan is to monitor with Arduino-based moisture probes and RPi 'dispatcher', which drives a pump via sonoff switches.

Until you get established, your personal income is going to need to sustain the debt service on the rentals.

It is zoned Neighborhood Services (Mixed Use), which means it has other commercial uses. 

I have used several different providers and I have gotten the best deal and service from Waste Management.