Even if you put these temporary firewalls above in place, it still takes time, money and emotional energy to fight a lawsuit you may eventually win.This also why I am with Chris and do not allow any aggressive breeds in our rentals. 

Rarity is the amount of emotion that people get when they see your post. 

Stock market is emotional.

I totally get that but what might be missing is the emotional aspect, the fear of not making what they need to at the end of the day.

Moreover, the house was initially financed at a favorable 3% interest rate, whereas current rates are nearly double at 7%, making this option also detrimental to their relationship.It's clear that this situation is complex and emotionally charged.

Eventually you will make your money back and this will likely appreciate over time.Or you can make an emotional decision and take advice from folks who are uninformed about the market.Your PM sounds like an absolute dud to me too. 

They don't care and they'll use a new account next time, so you won't help future hosts.Probably best to think less emotionally about it and get ready for the next guest.

The other is you are letting emotions get in the way with the sale and punishing the buyer because their agent was rude.  

If lasting longer, it is fueled by emotions.

Emotion on one side and facts on the other.