@Chandirasekarendiran AnandanYeah, I know this is not always true, but if I see one partner not being on board with house-hacking, it's usually the woman, for obvious safety reasons.What do you think about a home with a basement that has a separate entrance?

We provide a professionally cleaned unit when the tenant moves in.

G'Day everyone,Nobody talks much about the S#@% that real estate service providers put with.All we mostly see is the bad reviews from unsatisfied investors talking smack on all of us.So, I’m glad the thread I started a few weeks ago got traction and that many of you agreed.You can read more here - https://www.biggerpockets.com/forums/48/topics/1170821-wtf-i...I'm also happy to share some further light on the disrespect, incompetence and ignorance that we sometimes have to deal with.Here is a recent situation and unfortunately I’ve experienced hundreds like it over the the years.I guess common courtesy and common sense aren't so common nowadays.

These are usually small things, like a slow leaky toilet, some loose handles in the kitchen, maybe the shower diverter isn't working well (we have very hard water here so its common).While this is rather/sort of embarrassing, I THINK bBy getting them fixed quickly it actually shows that I a landlord that intends to maintain my properties and provide at least a decent place for my tenants to live.To save a bit of money, I change out the locksets on the door myself. 

Meeting with the wife provided insight and a connection to the home's story.

@Michael HayesJust provide some good used appliances.

Also, it goes without saying that you should consult an attorney; Okay briefly reading over your lease agreement, it's a good agreement but it is very loosely written and does not provide for many remedies prior to eviction so... that is something you should look to improve on moving forward, there should be an escalation of force in as $XX fee until rectafied and THEN otherwise eviction, also you should number your lease clauses.Regarding the current situation first and formost, I understand you live in the property as well but you should certainly take on a 'HANDS OFF' approach in regards to internal disputes amongst Tenants; you are after all a landlord, not the ethics police nor the real police.... if other Tenants have issues such as those they should inform you and then they should contact the police... if it's not police worthy than it is more than likely just internal bickering. 

CRM Software with Customization OptionsCRM (Customer Relationship Management) software like Salesforce or Zoho CRM can be customized to track deal details, including financials, though it's not their primary function.Pros:Highly customizable and can be tailored to fit a wide range of data tracking needs.Good for managing relationships with lenders, partners, and tenants.Cons:Requires setup and possibly custom development, which can be costly.May be more complex than necessary for straightforward property management.Recommendation:The best choice depends on your specific needs:If you're comfortable with spreadsheets and have a relatively small portfolio, starting with Excel or Google Sheets might be the most cost-effective and straightforward approach.If financial management is your primary concern and you're willing to invest some time in setup, QuickBooks is a robust option.For a more comprehensive solution tailored to real estate investments, exploring specialized real estate investment software could provide the most benefits.If your operations involve significant relationship management and you need a highly customizable system, a CRM with customization might be the way to go.Before deciding, consider factors like cost, scalability, and the learning curve of new software.

@David Bennett I am guilty of being the ‘nice and forgiving landlord’ in this circumstance and letting the behaviour repeat so I’m taking it as a learning lesson that being kind and cordial is always a good thing - cause I really do love the people aspect of owning rentals and providing people a nice safe home to live in - but don’t appreciate being take advantage of :-)

Will your property provide acceptable cash flow after you move out to cover your mortgage, expenses, and then have some left over for straight profit?