Set shared space expectations before the tenant moves in and have those expectations in writing.

City council says the bill would not be considered until after the council meeting this month.Rochester’s Housing Quality Task Force expands focus to homeownersIn order to evict a tenant or deny a renewal, landlords would have to prove the tenant did not pay rent and that it did not result from an unreasonable increase in rent, the tenant violated an obligation of the lease, is being a nuisance or doing illegal activity, or unreasonably refusing to give a landlord access, among others.

Is a Zillow lease considered legal in Georgia?

5) Consider meeting with a few agents in your area even if you are just getting started!

Introduce yourself & your company, answer questions, and set expectations.

Setting boundaries early is crucial.

It's set up for commercial use as well, which I need. 

Maybe a manager would consider discounting to 8%.

Should I deduct the cost from their security deposit or is it considered normal wear and tear?

You should only consider switching when your current software has a significant flaw or lacks features that force you to spend excessive time on workarounds.