I understand you’re new to BP (or you’d know who @Dave Foster is and why he could help you) but read your post as someone asking you for help about something you’re an expert and listen how you come off insulting, petulant, and demanding all while being unwilling to answer questions while asking for help. 

Baseline customer service was of no help.I want to understand what products do you use?

Check this post.

Alright, this is my first time ever posting on a forum of any kind but I figured its a stepping stone in the right direction.

If anyone has any suggestions where to look, who to ask, knows a guy, or where better to post, please let me knowThanks

Thanks for your post it will help a lot of foreign BP members 

I'd go reread the posts that mention that.

I also invest from 1500 miles away from my market and self manage. look for ways to add value to your product and you will stand out and get a little more for your rental unit. 

Thanks for the info @Lauren Kormylo.I just checked my listing and it still has the lake shot I have been using from the beginning.Keep us posted on your escalation and where it leads.

I am calling it Pitbull for the sake of this post.