In order to overcome the problem, the Turnkey Company would do well to, at a minimum, invest in having a 24 hr number where someone knowledgeable, actually picks up the phone by the third ring and can answer questions and deal with problems. 

These are professionals with additional training and a stricter code of ethics.

Also post Facebook marketplace, craigslist, Facebook yard sale, community websites, Nextdoor Write up a canned reply to zillow / email leads and save it on your phone and computer.

A four unit can never generate enough revenue to get a professional management company (neither can my 20 unit honestly), so you are stuck with what you are seeing. 

I've discovered that:They only work with industrial and/or retail (and seem curious/surprised why I'm investigating apartments)They are the listing agents for properties in the area (it is a sellers market where I live).Being a first time investor, I'd like to have a trusted professional in my corner; using a listing agent (at least to me) represents a conflict of interest.Should I be cold calling firms outside of my immediate locale, such as major cities nearby (or national)? 

My experience is in professional property management, at A+/luxury caliber apartment buildings where expectations are high.

Here is what I got when I tried to post Jacob's phone number: Posting contact details such as phone numbers or email addresses outside the Marketplace is prohibited.I have a friend, Jacob Mejia, at Ameridream who may be able to help. 

I spoke with 3-4, and the fact this company really brought passion and enjoyed their work was obvious in our phone call in their tone of voice, level of detail and the owner's personality.

You can even do some of this yourself, but you probably will miss a lot of things if you don't have a professional assisting you.Best of luck!

The seller produces a document showing there is no leak (i think by a professional).