Next have business cards made and leave  one with every customer you serve .

AND you don't have to try and explain the difference to every potential customer.

How can it be my responsibility as a customer to know underwriting guidelines of his firm and Fannie Mae/Freddie Mac.

@Deb AllisHi DebReal estate is a people business and you have to treat your tenants like customers.  

When someone gets a loan from a bank the bank creates both a credit (for the customer) and a debit (for the bank), the bank charges a little interest on top of that.

The regulatory authority responsible to look after the registration, compliance and collection of service tax in India is Central Board of Excise and Customs (CBEC).

@Meghan McCallum It is best to address in the lease early to avoid the grey areas you experience now because you are forced to side on the front of customer service at this point.  

.-  You say that you want to look like you've "done your homework," but the most important part of your homework is understanding what you customer (the investor) is looking to get out of the deal. 

Google owns Youtube now and I have been holding 20 minutes for customer service with bad 80's music.............. : )

This was a while back but they did not seem to understand load balancing and customer service.