This letter includes some very succinct reminders (when/where/how to pay rent and late fee penalties, how to report maintenance, and a few rental-specific instructions like how to change the air filter, shut off water, and reminders to test the smoke detectors.Sending a letter after they occupy is also a good way to check in and verify everything is OK and show some customer service.

Talk with some local banks and CUs whose business it is to serve their communities and customers directly.Any finance professional who suggests you play fast and loose isn't one you want to work with.

IT - Marketing - Financial - I’m just trying to get some deeper insights into a business I want to start that focuses on making services cheaper to small and mid size businesses with solid customer service.

However, I understand they have frozen opening new lines of credit for new customers since COVID.  

. $175 per square foot is pretty optimistic for even a basic build (Waltham/Natick), and anything north of $300 a square foot is custom home builder territory.

Taking reservations as a customer service rep?

Good Marketing and customer service is an added value that justifiea an increase in price.

I always suggest that you get some of their customers who also own rentals that you can call as references for their timeliness and quality of their work as well as cost effectiveness. 

I'd probably even consider sitting on land like that and building a couple of custom homes in the future.

The rooms and baths are very nice, some impressive, with custom details, around $150/night.