That could just be the dialect used in the midwest where I am.There is a big difference in industry knowledge between a residential agent that can legally do tenant rep work, and full time tenant reps.As for next course of action: I tend to be a pretty straight forward guy.  

@Travis PetersonHere are some search results for different parts of town.

I'm in a different market and have a gas power boiler for baseboard heating. 

There is a huge difference between managing 30 or fewer units for less than 3 or 4 years (perhaps even on a part time basis), vs. over 100, 500, or more for 10 years or longer.

Unfortunately, there is not a big difference in pricing. 

If you are planning on doing more deals in NYC, that is a different landscape for agents and not necessarily investor-agent friendly if you aren't going to do other deals.

Just be wary of taxes for investment properties, its different.

Granted, I am coming from different means but that X% for a roof in 7-10 years doesn't wait for you-- it could come sooner.So be conservative with this, and if you're wrong-- great.

Maybe selling into something with better numbers or lower headaches is the right decision for you, however I want to encourage you to speak with a few different experts along the way so that you can account for all of the important variables. 

Understand the fees involved and calculate the total cost for an entire year of management so you can compare the different managers.