Look at "closability", meaning are they smooth with the process, do they know their stuff, and to they get the job done.

Has anyone ever used one of these loans to buy a multi-family property and if so, how smooth did it go?

Sure it's important to get a good property manager, but that never means things will go smoothly, and it never ever means the PM will care about your property as if it were there own. so yes, your experience is typical.

What can we do NOW to make a future transaction and deed transfers a smooth process? 

Typical is 4-6 months.I did a presentation on this, send me a message and I will send you my slide deck.

I was thinking either:SawZall the metal pole frames as close to the concrete as I can and just try to throw some concrete on top to smooth over these spots.  

I was a minority partner and they were quietly sliding our "friendly" agreement back to their lawyer.

Compare these to repairs and maintenance expenses, which merely keep the existing systems running smoothly.

See below for a couple client testimonials and their correlating screenshots directly from our CRM (I took those screenshots from our CRM just now, the testimonials are slides from our Web Class in case you're wondering):

David,Post a screenshot of something you would like to have but don't know how to build in Excel, whether from a website you saw, book, magazine, PPT slide, or a sketch on a notepad.