I would call my insurance agency to file a claim using the “loss of use” portion of my policy.

It's those maniacs that buy homes cash via quit claim deed off of craigslist that really get screwed.Make sure your property manager is a licensed real estate brokerage.Google Clayton Morris scam and/or Morris Invest scam for a cautionary tale of what not to do when buying turnkey real estateUnderstand you can not eliminate all risk, only mitigate it.

I’m not sure how the housing market works when it comes to cost of homes supply and demand, but what led to my decision was the unemployment claims that almost tripled what was expected.

Jobless claims in the U.S. jumped to 3.3 million between March 15 and 21 — an increase of 1,064% from the previous week according to the Dept of Labor.

President Trump has declared these states major disaster areas due to the Virus.According to FEMA, this gives these state access to federal assistance programs for emergency and permanent work, as well as needed emergency medical equipment.https://www.statesman.com/news/20200325/coronavirus-in-texas-trump-issues-major-disaster-declaration-for-state

Are they planning on going through the process of claiming business interruption insurance? 

Medical experts and attorneys in the industry have advised there is simply too much risk to a tenant and prospective tenant to continue with showings as has been done historically.Vacant apartments also present challenges, although technology and trends in professional management have mitigated the impact of COVID-19 in this case.

If you are going with an investment program you can quit claim deed it prior to closing the refinance.

My insurance company says it was his fault and since it was rented out to "business" they would  not cover the claim.

Manufacturers of products to help with the medical response are being reimbursed by the government.