This is where everyone started.Residential investing is very forgiving by nature, you have to try hard to really screw it up.

If not I would recommend looking up other AirBnB owners in the Covington area and simply asking them who they use. 

Quote from @Andrew Steffens: I would follow the advice above to see if you can improve seated comfort but short of that I would not go and replace, at least not yet.  4 stars is good and it seems you will get more 5 stars based on 2 previous to bring it up. 

Jeff makes up repeated excuses and strange reasons as to why he can't/won't pay (i.e. family emergency, bank is rejecting wires, software/website is buggy, telling investors to go "f*ck their mother").I'm in a group with 30 other investors who were also scammed by him. 

In addition, we have a big umbrella policy.So, as I was getting an insurance quote for this 11th property, we were told, our personal umbrella policy will only cover up to 10 properties, and anything beyond that we will need to get a commercial umbrella policy.

I will actually be up in NYC in April so we could also connect in person before you come down.

I am your Upstate NY expert/ connect to help you get started up here in the great ol' area of Upstate NY!

When a tenant realizes they will have to pay late fees plus the lawyers bill (which is never cheap) they will straighten up quickly. 4.

Most of the “deals” have no meat left on bone except for maybe a long term rental hold after repairs.They ironically sponsor a lot of the meet ups I’ve been too here in DFW. of course they do they live and breath on newbies..  

Either way, starting this conversation could open up a unique opportunity and help you make the most of your situation.