@Michelle: *Call* the PM in addition to emailing; be willing to put in an application sight unseen if you are not in Portland yet; be prepared to take possession as soon as the unit is available; don't be a smoker; have excellent credit; if you have pets, be prepared to pay higher rent and deposit; have realistic expectations--do not expect to pay Gresham rent in the Pearl district; follow through and do what you say you will do when you say you will do it. 

Including pet deposits?

If you can cut your teeth by hooking up with some local Oahu investors, you can make some cash, learn a ton, and probably find a deal or two near you.

We also are very profit conscious with up charges for pets, renting washer/driers, renting detached garages in some cases, etc...

(No required to be returned to tenant in my state, reasonable charge).5) Pet Deposit/Pet Rent:  PM will charge a refundable $500 pet deposit and an additional $25.00/month per pet. 

Congrats what a great one to cut your teeth on. 28k and 770.00 a month thats a real nice ROI.

Parking & access to an elevator can also be problematic for visitors and whether or not they allow pets.

Sounds like you need a BP HUG,,, OMG what a nightmare, from what you stated she's behind on rent.I'd tell her your filing for eviction on Monday unless she agrees to vacates by Noon on Monday, file for eviction for , failing to vacate after proper notice, unpaid rent, lease violation of pet, noise, misuse of utility water waste.

I tend not to believe someone will actually do that, pets are family to most people.  

--Are there other ways to extract value (e.g. adding sqft or charging fees for pets/laundry/parking)?