And you know what's crazy about that is..the happiest customers were the ones you made the most money off of..the ones you made the least off of were the unhappy..but they still agreed to the deal..strange huh..I never understood that.

You can also build custom functionality as things get harder to track.  

Sometimes, codes passed around online have expired or don't deliver the percent off you might have been told.If you acquired the code directly from the SmartMove site, you can just point their customer service reps to that page. 

Problem is, he's never used the GC, the GC provided a basic SOW with only a total costs, and I don't know how to estimate what those repairs should costs.I have lengthy experience in preparing service contracts and analyzing costs, but in my 9-5 I rely on my customer to prepare the should-cost estimate which gives me a basis to determine if costs are reasonable.

I have worked in customer service, I have seen great customer service reps that are terrible people and vice-versa; Brian seems to be the type of guy that is meant to help other people, more importantly this is not only his approach to his coaching but also, the way he approaches his real estate business and while I cannot confirm this, I would say his everyday life.

Whole house, new construction, additions, restoration... giant, technical jobs with extremely demanding customers.

@Jon DowI'm a very loyal customer of Nageotte, Nageotte, and Nageotte (aka lawyer's title) in Stafford (off 610). 

Make students colleagues, not customers

I hope to refinance soon with a lender with better customer service.If you do get the information you requested, please come back and share the secret.Best wishes, Craig

Not legal advice but no, you can limit your customer base as you see fit provided you are not going against any protected classes.