I have very low tolerance for shoddy maintenance, etc.  

The late fee is our compensation for our tolerance and extra effort.

Immediate apology and not a peep from her since.I have zero tolerance for nonsense, and that was my frustration with the PM that allowed it.

This is why screening and zero tolerance on late rent is so important.As soon as she had a shortfall the landlord should have filed for eviction. 

Never happen.This is exactly why I have a zero tolerance for it, and wanted to make sure I could discriminate against it. :) Thanks!

As I gathered from the responses, everyone has their own take on the situation,  and it's interesting to me to see the different variations on what one would accept, tolerate, handle, etc. 

I've looked on craigslist but there are so few rentals in the area it's a bit hard to tell what the market can tolerate. 

See what drought tolerant low maintenance plants do well in your area and are in favor with the city planners.

Making threats, even when they aren't acted on and probably never will be is not something I will tolerate for long.

My conversations with other apartment owners is that it cut down utilities by 30% once tenants realized that they were accountable for their water bills.For my personal residence i'm putting drought tolerant landscaping as well as rain barrels.