However, the guy is a professional and has assets, furthermore his wife has hung pictures all over the house, I don't think he really wants to leave.

He's an expert, very professional, and comes highly recommended.

If you’re wanting professional management, 10% is about the going rate in the area.

Hold your head up, be professional in this transation, and never work with him again. 

But the ones making money in your market may be professional real estate investors rather than a novice investor.

I'm interested in connecting on both casually and professionally, so would love to hear from seasoned investors and the greenest of the green.

In order to overcome the problem, the Turnkey Company would do well to, at a minimum, invest in having a 24 hr number where someone knowledgeable, actually picks up the phone by the third ring and can answer questions and deal with problems. 

These are professionals with additional training and a stricter code of ethics.

Also post Facebook marketplace, craigslist, Facebook yard sale, community websites, Nextdoor Write up a canned reply to zillow / email leads and save it on your phone and computer.

A four unit can never generate enough revenue to get a professional management company (neither can my 20 unit honestly), so you are stuck with what you are seeing.