In my opinion, Airbnb is trying to offer as PMS type functions as they can and be as user friendly as they can so people will ditch the PMS and OTA and only list on Airbnb. 

Commercial rates are lower for a user than an investor.

Also, here is a link to my personal page where 40+ investors have left reviews for me that have work with us in the past.https://www.biggerpockets.com/users/ZacharyCole/references  This should help to build your confidence in our team as well, but again, it all goes back to getting that first rental under our belts so you have some first hand experience to judge from. 

I have looked at Quickbooks, and find Quicken for user more user-friendly and intuitive. 

And here comes the agents telling you their market is best.Turnkey properties are hard to find because you are competing against owner users.

Sometimes with single tenant on lease up we decide to sell the property to an end user or a developer rather than hold long term if we do not land the tenant strength and terms we want for the lease.I call it my (90 day initial review period).

Does anyone have recommendations on a platform that solves for this issue and is also user friendly for the tenants?

If you make a strategic offer of $70,000, complemented rough $30,000 renovation investment, you position this property as a prime rental candidate and can command rents between $1,100 and $1,200 monthly. 

Quote from @Jerryll Noorden:MAYYYYBE  interconnect 400 super comuters together and feed it every single piece of data on this planet and construct a real life emulator/simulater with every person's artifical character on that simulation where every user has inputter their life's journey...

It forces users to manually split mortgage payments into various components every month, has a painful process to start new mortgages and close out existing ones, and generally has a miserable process for handling everything around loans and amortization.