If the tenant has an OCCASIONAL and very TEMPORARY situation that causes them to be late on rent I will almost always waive the fee. 

Then send a follow up email outlining what you are proposing.

The numbers look good on paper and I still get their emails - one of them said "stress free ownership".

Block her phone number and email.

I would say this was the least organized BPCon (no cevent App, poor email distribution, my workshop that was $300 had about 20% attendance rate) I have been to, with the worse room problems (both ac and hot water problems in my room), and the hurricane issue (they cancelled the meal but many of the restaurants required reservations that we did not make because we were expecting the meal), and in my opinion worse keynote speakers even when one was a repeat (I like David Greene keynotes, but …), I enjoyed this BPCon more than the others I attended. 

I sent an email to our lender to ask if it makes a difference in getting financing and expect I'll hear back Monday.

I have to email Launch on a daily basis to ask them to enable the batches.

How many phone calls and emails to track the new parts that were needed yesterday?

In order to send them the video you would need to get their email or phone and to solicit either is against Airbnb rules.

I do have the documents in my email, but that is it.