On one occasion I overheard two customers chatting in the waiting room and they had no idea I was the owner.

@Sandra Ho,I'm a little late to your thread, but you pose a good question—neither of these situations are ideal.

Also, custom builders are always looking for temporary housing for their clients who are building new homes or doing major renovations.

I simply call my broker and add the customers name to my liability policy.

At some point bank has to know their customer and will ask why I get all these $50,000 checks, but no spend. 

We only have 30-40K down payment and are hesitant about 2 things:1) Investing into a property purely for STR... we would want to ensure it can still pay for itself as an LTR if need be PLUS ideally we would not invest more than 350-400K.

Not a good way to win over customers.  

Likely more than most brrrr, but with an ideal brrrr I can make infinite return.  

There are likely at least subtle differences between those proposals.In terms of good and bad experiences, you won't find an insurance company that doesn't produce happy and unhappy customers.  

Customer service is A+.