I ignore demanding tenants requests and don't care if they dislike rent increases.

If you think it's expensive to hire a professional, try hiring an amateur.That's one of my favorite quotes because it's true yet so many people ignore it.

It ignores the law of supply and demand.

General contractors who do good work are busy, and they do not give a damn about your "proposed" or "desired" timeline unless you're a bigshot with a historic track record of throwing them multiple $250k jobs per year (oh, and GCs completely ignore "but I'll send you my future business!"

No one is immune to acting in an otherwise unsavory manner because of the force of self-interest.With all of that in mind, most of the time when I see something I'm disappointed with it usually comes back to something I can point to, i.e. forgetting to put some clause in a lease, seeing something at a property but ignoring or forgetting about it, etc. 

I am pretty ignorant of the laws and wondering how should I approach this issue going forward.

I'm new to the blog and just starting out with investing... forgive my ignorance, but if I read this correctly, it's a bad time to buy but a great time to have properties?

@Moses Brach I’m not sure the laws in your state, but in Florida this is felony fraud.. by a criminal or ignorant “wholesaler.”

If the automation doesn't work or is ignored, at that time our team will then initiate calls to the tenant or vendor.

While I don't quite share @Mark Fries black and white view on the matter of what it takes to be successful, I think @Ryan Beasley that you are over generalizing and that leads you to ignore reality.