My background is 7+ years in food service with a B.S. in hospitality management.

It does happen.You could use a servicing company with a wrap. 

A lot of people don't realize this is a service based industry, but one where some relative confrontation is part of the routine business.

@Dave Foster - good point@Justin Frye - my feedback is assuming the property would achieve my performance goals even with the new debt service created from of the refi

They have no excuse not to pay, because they can drop it off at the bank in person if they don't understand how to send it using their computer.Also, BiggerPockets has a list of online services here:https://www.biggerpockets.com/rei/pay-rent-online-payment-tools/

I'm expecting the HVAC/water heating to be a much more significant project, as there are a lot of questions I have that I cannot answer about whether I'd need to expand the gas service or electrical, whether I can run small-duct high-velocity in the ceiling easily or possibly along the ceiling inside the unit instead of in the walls, etc.If possible, we also would like to install in-unit washers/dryers in the first and second floor units.I don't know if any of the above would require expansion of the gas or electrical service to the building, or how I would go about setting that up.

You credit hiccups aren't as important as the performance of the building itself, but you can bet your behind that your debt service costs are going to triple. 2% is a sweetheart deal that you aren't going to find in the market right now. 

I don't currently have any business entity/LLC, so that would probably eliminate the option of implementing a consulting contract and charging a fee for services. 

A little bit about myself; I work as an IT project manager in public service domain. 

So while I'm saving and searching for the right property to have as my first investment, I've been doing tons of research and began listening to the bigger pockets podcast which led me here.I currently manage the service end of a new car dealership, but am looking toward the future and some day retirement and want a way to secure financial freedom.