Do your cleaners handle odd one off requests like that?

IF, However, they now claim "Assistance Animal", you have a much bigger problem as you cannot refuse a legitimate request for accommodation for disability.

Complaints maintenance requests, late payments, reasoning for late payments etc. 

Honestly, unless you're buying this thing for a song, I don't think it's worth it.

By using technology, you can handle tasks such as rent collection, maintenance requests, and tenant communication more efficiently and effectively.

You will need to be available to show the property to prospective tenants, conduct move-ins and move-outs, handle maintenance and repair issues, and respond to tenant requests or concerns.

I think this is a reasonable request. 

@Patrick Reagan  Something else that wasn't mentioned is that, in many jurisdictions, courts have ruled that landlords can't collect or even request rent from a tenant in an "illegal" unit. 

And if you requested a refund within the 3 day cancellation period as stated in the Terms you will receive a refund. 

Tenant is requesting 8 days credit($350) for inconvenience.