Just sent you a PM request.

I've sent you a connect request and message.

Hey @Pepper Bradford - this isn't an odd request from the bank, especially given your experience.

I know it comes with the territory and we do 300-500 reservations per month so the law of averages apply but people demanding a 50% refund because the wifi went out for 2 hours after a Florida summer thunderstorm and then trashing your review because they did not get their unreasonable request granted is the worst. 

Some hosts are asking for advice on how to handle… If this is you, here’s a script I use…. you may want to wordsmith it to your style.Cancellation/Rebook Request Script1: Ask guest if they purchased travel insurance.2: Yes?

Next day she changes her mind and continues with this request. 

Personally, when I get a guest message or booking request, I drop everything & get on it right away. 

If you want to see the property request the property manager take pictures or a video of the inside of "work done" to the home. 

I'm going to shoot you a connection request now. 

Quote from @Didas Akognon: Your request for help is too generic.