In the NE states, AKA tenant friendly states, I would always have a PM to help protect my interests.

They will get in touch with the property manager, let them know a complaint is filed, and typically give them an opportunity to make things right before opening an investigation.Have your friend look for a new PM immediately.Start by going to www.narpm.org to search their directory of managers.

The trend is your friend.

I'm an investor-friendly agent in the Grand Rapids area.

@Martin StreichPlease go to your profile page https://www.biggerpockets.com/users/msresolutions and click on your photo to update it.

@Kate Zieverink McMinn we just hosted a webinar with a friend in Orange County, CA that used to be a public works engineer.

It results in tenant friendly laws.  

The fear of renting while out of town is common, but it's easy to overcome, especially when you have friends and a handyman.

I grew up in North Florida so I have a lot of family, friends and business contacts in that area.  

Use Automated Follow-Ups to Build RelationshipsMost deals aren’t closed on the first contact, which is why follow-ups are essential.Example Workflow:Day 1: Send a thank-you email after a seller contacts you.Day 3: Share a case study of a seller you helped.Day 7: Send a friendly reminder with a call-to-action like “Let’s schedule a quick call to discuss your options.”Pro Tip: Mix email and SMS follow-ups to keep the conversation warm.Why It Works:Automation saves you time while nurturing leads until they’re ready to sell.3.