Getting a tenant isn't an overnight thing, you may have repairs to make before getting one, so it could be a few months of paying double before you see any income generated from your househack. 

Now they’ve said they are holding for an Indefinite amount of time and since then they’ve stopped responding to me and email once or twice a year with corporate speak that says nothing useful. 

STOP BEING LAZY AND FIGURE IT OUT!

Stop worrying about hurting their feelings.

If you stop chasing leads and start earning business by showing your value versus the rest of the scabs in our industry, you will be able to call your shot on your commission.I sign all of my buyer agency agreements now at 3%, but with the proviso that if the seller is offering 2% or more, I will go down to that amount.

But that doesn't stop anyone from taking the risk, does it? 

I would think your first stop would be with your property manager to see what data they can share.One of the reasons for hiring a property manager is so you don't have to deal with all of this stuff.

You can't stop this tenant from leaving.

Hard to see the long term rewards in the moment, but I had been too hooked to stop! 

One other disturbing thing, they send me a spreadsheet to dump my data in, then 2 weeks later we can use it. 2 Weeks, so we just stop operations for 2 weeks?