Investors - I'm torn on making a decision here and am curious how some of you would handle this situation. 

Hi Andrew,I live in Ventura and I'm an Realtor but I handle leases around here as well.

I would find a broker in the area of your STRs who handles this type of insurance.

If it is a single family home then they handle the utilities anyways. 

I think at the point in which you allowed them to work after all the excuses of not showing up, you had signed off on the fact that it was OK to not make the allotted appointment times.If it were me: I would take the $3k, I wouldn't sign a NDA, I would use the possibility of an honest Google Review showing up as leverage not to sign the NDA, and I would think a little harder about my own business operations and how I would handle things in the future.

How would you all handle this? 

Most of the agents out there are not set up well to handle commercial.

While they rented it as-is I am sure if you indicated there was a "laundry area" you probably want to get this handled. 

That aside, there are a Ton of agents/brokers with prior experience and connections who handled all the reo’s 10 years ago...many more than will be needed.  

Have you seen this before and how did you handle it?