The issues aren't going to be resolved unless there are open lines of communication.

Just looking for advice on how to get there as efficiently as possible.

For most of us, that means learning an enormous amount of new material like management, budgeting, accounting and taxes, sales, communication, planning, partnerships, corporate structuring, fund management, capital raising, and much much more.

@Jaeseok An  Some folks may do the cleaning themselves or may find more efficient cleaning solutions, so I believe including that in the revenue figures is acceptable as long as they caveat that it is and specify how much. 

I recommend checking the reviews and interviewing them about how thye do things, what processed they have in place, how do they communicate with you, what is their staffing to house ratio, etc. 

"Familial Status" IS a protected class, you cannot use that as a reason to not renew, unless you have in place, and have communicated to them prior to move in, an "occupancy" standard, such as "2 people (not adults, not children, PEOPLE) plus 1 per bedroom" or your local building department restrictions if any.Normally for a non-renewal, and depending on local law, you should provide NO reason.

Hi there! We're a seasoned investment company transitioning from SF homes to MF complexes. I am working on building our cold call script for potential MF sellers and want to be prepared to make the most out of each ca...

What ways are you using to track communication with tenants ie.

By implementing energy-efficient appliances and lighting, using environmentally-friendly cleaning products, and promoting recycling and composting, you can show your tenants that you care about the environment and their health.

Quote from @Kerry Noble Jr: Follow up with him......you cant force motivation....Seller is speaking through an agent.. is not allowing direct communication which I could work in my favor.