Can someone explain this please?

Can you explain to me how 5% amortization over 30 years work?

I provided a link to their website below explaining the program.https://www.wellsfargo.com/mortgage/loan-programs/...

Tons of info and I love how you took time to explain me from the beginning of the phone call till estimating ARV.

I explained to them I will not give lender info until I decide to go with them.

Naturally, that also explains why he doesn't want to re-send it....PS: It would be very unusual to take 20 days for the power to be turned on once properly requested - more typical is 24-48hours.  

The net result is that, if anything, be frustrated that the costs and terms of the loan weren't explained to you up front.

My plan was to only make payments on the HELOC for 9-12 months, then get it refinanced into a fixed 15 or 30 year mortgage, paying off the HELOC, and of course, repeat.Would it be worthwhile to ask a bank if they will do the HELOC, and explain that I want to do a full mortgage in the future, possibly with them, that way they could secure my long term business with them as well.

@Adam Treece I attended a seminar on the TSP where they explained how you could take a lump sum distribution from your TSP and roll it into another retirement plan (including a self-directed IRA). 

The first one the might think "meeh he got lucky" 2 or 3, and more that you start bragging about (In a good way) people will start to take notice and ask questions and want in.I suggest taking her to seminars or classes (making her read a book might work but only if she is willing) show her what you are doing and why you are doing it. explain in very realistic numbers what you want to achieve and how you are going to achieve it and the steps you are going to take.