Knowing my goal of house hacking and Airbnb, she encouraged me to connect with an investor-friendly agent I found on BiggerPockets.

I want two things - I want help customizing a lease for my property.

I also don't think they are customers. 

What is the customer demographic that is driving STR/MTR in Fargo?

Customer service has also been very good in my experience although hold times average around 5-10 minutes depending upon the time of day you call.  

Cleaning fees and other line items are revenue; its just a way of parsing out revenue to try to reel in customers. 

All to create a fantastic learning experience, and give professional customer service.

Contractors live in fear of this because it sticks on their record forever when a new potential customer looks them up. 

It goes deeper than that.NYC Liberal policies, including strong tenant protections, increases the risk of failure so much that the risk far outweighs the rewards.Financial ruin is just around the corner for the small Mom and Pop Property Investor that it doesn't make sense for them.The Tenants will have free Attorneys that are bent on delaying eviction cases so long that it stretches into years while Mom and Pop suffer from lack of rental income and still have to pay all the bills and do the management.Additionally, the increase in homeless living rough in the streets due to Sanctuary laws causing a lack of shelter beds, then evicting shelter residents after 30 days creating more homelessness, policies that tie up the Police's ability to arrest perpetrators, etc. only causes Mom and Pop to sell out at large discounts to larger Landlords who are capable to use Economies of Scale to eek out a profit.These larger Landlords will eventually turn a much higher profit as the pendulum will eventually swing towards the middle when the NYC Voting population eventually realizes that it's not a conspiracy of the Rich that's causing the Wealth Gap to increase.It's the same liberal laws that encourage people to become lifelong tenants, small Entrepreneurs (including Property Owners and small Mom and Pop Businesses) to be destroyed, and Rents to rise astronomically as housing becomes scarer even when the population declines by as much as 7% in the last several years. 

I’d also advise being cautious with turnkey listings that look overly perfect—they often come with a higher price tag and might not deliver the promised returns.Also, I’d encourage you to really assess property management options.