@Mark Brogan,Yes - Few words in large letters that can be read across a highway, large phone number.Try for a "vanity" number, something easily remembered.

You may not know how to handle: tenant relations, maintenance requests, contractors, turnover, lease admin, property managers, "professional" tenants, neighbors, capital expenditures, municipal codes, federal laws, evictions, lawyers, budgets, taxes, etc. and how each one can affect the profits (or eliminate them.)

Look at your phone contacts and ask friends for referrals of people they have actually worked with.

On the phone with the agent right now. 

Also, just get a 1-800 number which can be forwarded to your home phone or cell.  

I asked him about mortgage balance on the phone, but he wasn't sure, I told him to have it available when we met up.

Like any agency, phone tag happens sometimes, but if you're there in person, you'll likely walk out with an answer, a smile, and a handshake. 

As someone else said (and I'm on my phone so I can't check right now to give them credit), this sounds like a return wire issue (what is commonly, but mistakenly, referred to as the neutral).

I've starting some small mailings to get "off market" phone calls.Talk to you soon!

I have great credit thanks to the myfico forums and a total credit limit of $14,000 I have no debt and just pay my cell phone bill and the Verizon triple play package bill for my household which totals about $200 a month.