Thank you @Russell Brazil I will send a message to Matt if he does not respond here.Is there a difference in the inspections for City and County?

If your tenant isn't responding at all then the only way forward is at the minimum to evict.

Let that drive how your respond. 

@Antonio Porta  WOW Antonio, thank you for replying, I am really so grateful for all of those who have taken time to respond to this thread and to make me realize there is so much more to think about and to consider before buying a property, and also glad I posted it here, instead of buying it then I would have been upside down on the deal financially. 

Thanks for responding guys.

@Henry ClarkThanks for responding I greatly appreciate the advice.

In my experience, apartment complexes are generally slow to respond to requests to verify rental history.

We have to keep above a certain ranking, not cancel any bookings, always respond, etc.You are correct about the cleaner!

However, after several unsuccessful calls from the servicer (including them erroneously marking the number as disconnected), I reached out directly and the borrower has responded.

Mostly I can figure it out on my own, but when I've had questions, their support has responded quickly and helpfully via email.