Inside the City of Pittsburgh proper, there is no garbage bill, water and sewage are on one bill, the custom is that the bill is in the tenant's name.

And, when I'm doing an IRR calc, I'm extremely conservative (3%/year, even in this market.)Another possibility is that it's too much trouble to forecast out and people are uncomfortable with the assumptions you have to make.

Being a LL is a people/customer service business. 

I have a customer with radiators which were installed in 1870.  

We guide the customer through every step to make sure everything is done correctly.

* Ease of use* Interface* Ability to customize your own letters / postcards, etc. * Returned or undelivered mail?

My goal is to establish myself as an investment company that is committed, honest, reliable and focused on delivering the best customers service.

The correct customer service answer is to send this one tenant a receipt for each of her payments.

4) Customer service issues:A.

I agree it's pretty simple when you break the big numbers down to the smaller manageable sizes and make assumptions based on industry standards i.e. 50% rule loan-to-value 80% etc.