@Anil Samuel I had similar issues with Wells Fargo (Also a customer of buyout chain since 1996) and when I applied for a HELOC on a rental, it was totally disorganized and there was no communication.

Couldn't agree more with the things being said.REI is a transactional business and a people business, which means your people skills(communication skills) is the most valuable.I have less than 10 people on my buyers list because all of them understand that I will prioritize them with properties and deals, while they give me reasonable offers where we both win. 

Drives me crazy dealing with them because there's no way to communicate rationally with them, even if they're flat out wrong and you show them. 

You are the new "manager" I would communicate with them via letter regarding the change of management.

A small volume seller financing lender won't be able to comply with the communication, notification and collection requirements in the regs. 

So without that pretty pre-approval letter it made it very difficult to look at properties to get numbers to make sure it was a good deal and it was impossible to take action if I did not have said money in hand.Chris's question was to have a business plan to show non REI people to help him with his business and its more than pretty pictures its a professional way to communicate.

I have seen some that offer online portals for tenants, vendors and owners and therefore keep all communication and financials tracked.  

They have about 6 months left on their lease and I dont want to lose them but at the same time I want to lose the hassle factor of communicating with them weekly about rent.

My job is, in part, helping people make difficult decisions about problems that they can't seem to make with the help of others who both understand the solution as well as how to communicate the benefits of swallowing what may be a bitter pill or nasty-tasting medicine.Your challenge is to learn to spot opportunities to solve problems and carve out a profit for your execution.

I am very people oriented and am a great communicator, I can't want to network with the great people on bigger pockets!