Like many (most) businesses it requires an investment of capital; money expenditure for ongoing marketing; management of operating, marketing and professional personnel; keeping accounting records and filing tax returns; established sales practices; constant monitoring of goals, budgets, and productivity; establishment and implementation of operational systems; and providing customer service.  

Turned it from a side hustle of flipping and renovating properties to owning and running a custom home building company.

A customer of mine mentioned she is selling off all of her properties as she is 80 and looking to enjoy the rest of her life task free. 

world - some people live genuinely in service to others and they want to help, without wanting anything in return); maybe the new investor won't know the right questions to ask or how much information they should have, or even HOW to formulate that information into a question worthy of "your" response.So, I will repeat what I said initially, in case the folks in the back didn't see it the first time:  Whether asking a question as a new investor or answering as a seasoned investor, ALWAYS lead with kindness.

They truly are a good local business who values their employees and customers so I want to go with them for the leaks repair, and the annual maintenance. 

Sounds like there are several unhappy customers of Neal Aviation (Garrett Neal is the owner of the company on record) for being sold bad parts and they're burning suppliers with hot checks for parts for privately owned aircraft (in their more recent business reviews).

They're a small company based out of Ohio I believe and will work with you to build a custom CRM for you and your team. 

NOTE: I use the Customer/Project field to assign properties to my transactions (I know some people use Classes instead).But here’s what I fail to understand.

Some people seemed irritated by how much customization they had do to the CRM to fit into real estate use cases.If there was the perfect real estate CRM, how do you think it would look like?

To achieve outstanding results, you need to develop PREMIUM business, customers that will pay a premium for your services.