After receiving the notification of change in servicer, the borrower called with a desire to stay and reinstate.

I also like Jim Cramer's Stay Mad For Life and Get Rich Carefully. 

Secondly, when our rental properties that we purchase using the 1031 are bringing in rent, can we collect that money that comes from tenants, or does that need to remain in the 1031 for the 12 - 18 months that the 1031 has to stay open?

She wants to stay on the Eastside. 

It takes a little time to contact them, find out if they want to stay, provide written notice of the rent increase, produce the document and then actually stay on them to get it signed.   

Then I ask things like why are you leaving your current apartment, how much were you paying, how long are you looking to stay, if they have any pets, do they smoke. 

What to look for and what to stay away from...

The details are mostly different (and this is what most people focus on) but the general theory of what drives them stays the same.

Ask what their plans are - do they want to stay or go.

I really love the idea of rentals but man it's hard to stay motivated with all the negativity around you not only from people you know but even some professionals in certain businesses.