They want to be able to reach you anytime and not have to leave VM without a specific response time.

Just a note.... when a tenant makes a threat to call the police, call their lawyer, or sue us.... our standard response is sincerely and calmly stated "Do what you feel you need to do."

Do you use a particular software/app? I'm using excel currently which is fine but requires a bit of proficiency and/or time to get it going reliably. So I'm just fishing around for ideas on what others do. Oh, this...

Thanks so much for these helpful responses Phil and Russel!

(in a row)I'm not sure all this impacts. who is responsible for snow removal, repairs, etc?

The current tenant claims they were there when he moved in...... in going through my records, my move in agent and the tenants placing agent have no record of a move in condition sheet filled out by the tenant.Lease states that if the tenant does not submit one, the house is considered damage free.House bought in 5/2014..all new paint....one tenant previous for 12 months...this tenant for the remaining time until now.My agent did the walk through post last move out and did not note any issues where she felt I needed to repaint except one room, which I did.Since its so many walls in different rooms, the estimate is $1000 to repaint these areas.So the recent tenant is claiming they were there already and its normal wear and tear and is my responsibility to fix.My position is that there is no documentation of his claim and if he had just left them alone I could have fixed the issues way cheaper since it would have been done correctly from the start....it would have been way better to just leave a bunch of nail holes in the walls than have blotchy paint everywhereOpinions?

Thank you both for your responses! 

@Nicholas Aiola Awesome, thank you for the detailed response!

@William Haltom Thank you for your response!

I need help answering an insurance/tax question for which I am getting varied responses from the ‘experts’.