Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator.So, the first question they usually ask a PMC is about fees - instead of asking about services and HOW those services are executed.EXAMPLE: PMC states they will handle tenant screening – what does that specifically mean?

I may be parting ways with my current provider. 

They can provide an accurate answer for their program.

. - not a lawyer but I know someone in a similar position who acted as a private money lender (silent partner) on a rehab to generate passive income.You could also look into the many turnkey providers to sites like Realtyshares, Honemestors, etc who will provide you with a K1 for passive income.

We are a low volume housing provider.

I understand they have 12 month subscription services, does anyone have experience with them in regards to buy and hold real estate?

He is also amazing at never following up, never reaching out or providing updates, and stellar at avoiding all communication attempts from the customer.

So that's the real math.Even though you don't have room in your budget for property management services, I'd be happy to help you if possible. 

What value do you intend to provide your customers that those two options don't?

You'll request a payoff statement from the lender, you'll hand that to the title company handling the sale/refi and when wired funds come in from the buyer/lender financing refi funds are wired to the payoff servicer to service that loan.